Terms of Service
1. Scope
Last updated: 31.08.2026
These Terms of Service constitute a legally binding agreement between you and RAREPEEL LIMITED ("RAREPEEL", "we", "us" or "our") and govern your access to and use of peelplee.com, including all digital content, interactive features and services made available through the website.
RAREPEEL LIMITED is a company incorporated in England and Wales under company number 16895462, with its registered office at International House, 14 King Street, Leeds, England, LS1 2HL. The website peelplee.com is operated by RAREPEEL LIMITED. Questions concerning these Terms or the Service may be submitted to support@peelplee.com.
PeelPlee is a digital entertainment service that provides access to digital content, interactive experiences and related platform functionality. Certain features of the Service use internal digital interaction units known as P-Coins.
Users select Access Packages in order to receive access to digital entertainment content and platform functionality. P-Coins are allocated to a User's Account as part of the selected Access Package and may be used exclusively within the Service.
The Service is intended solely for recreational and entertainment purposes and is available only to persons aged 18 or over. It does not provide gambling, betting or wagering services and does not offer money, prizes, winnings, payouts, financial rewards or anything else with real or potential economic value.
By visiting the Website, creating an Account, selecting an Access Package or otherwise accessing or using any part of the Service, you confirm that you have read, understood and agreed to be bound by these Terms.
If you do not agree to these Terms, you must not access, register for or use the Service.
These Terms apply to all Users of the Service. The Privacy Policy, Fair Play Policy, P-Coins Policy and any other rules, notices or policies published on the Website form part of the legal framework governing the use of PeelPlee and must be read together with these Terms.
We may revise these Terms from time to time. Where required, Users will be informed of material changes through the Website or by other appropriate means. Continued use of the Service after revised Terms become effective constitutes acceptance of the updated Terms, except where applicable law requires another form of notice or consent.
2. Definitions
For the purposes of these Terms, the following definitions apply.
"Access Package" means a package selected by a User that provides access to digital entertainment content, interactive platform functionality and an allocation of P-Coins for use exclusively within the Service.
"Account" means a personal and non-transferable user profile created to access registered features of the Service.
"Closed Ecosystem" means the restricted digital environment of the Service in which P-Coins exist and may be used. P-Coins allocated through PeelPlee may be used only within PeelPlee. P-Coins cannot be used outside the Service, accepted by third parties or connected to external wallets, marketplaces, exchanges or payment systems.
"Digital Entertainment Experiences" means the recreational digital content, interactive activities, visual challenges, sequences, timing-based experiences, exploration features and other entertainment functionality made available through the Service.
"P-Coins" means internal digital interaction units allocated for use exclusively within the Service. P-Coins are not money, electronic money, cryptocurrency, stored value, a financial instrument, a payment instrument or a deposit. They have no monetary, transferable or redeemable value and cannot be withdrawn, transferred, gifted, sold, exchanged or converted into anything of economic value.
"Payment Provider" means an independent third-party provider that processes, authorises or otherwise supports payments made in connection with an Access Package.
"Purchase" means a payment made for access to digital entertainment services and platform functionality through an Access Package. A Purchase is not a deposit, wager, investment or acquisition of a financial product. P-Coins are allocated as an internal component of the selected Access Package and are not purchased as money, electronic money or stored value.
"Service" means the digital entertainment service made available through peelplee.com, including all Digital Entertainment Experiences, digital content, Account features, P-Coins functionality and related services offered through the Website.
"User" or "you" means an individual who accesses or uses the Service and satisfies the eligibility requirements set out in these Terms.
"Website" means peelplee.com.
3. Nature and Entertainment Purpose of the Service
PeelPlee is a digital entertainment service intended exclusively for recreational and leisure use. It provides access to Digital Entertainment Experiences, interactive content, visual challenges and related platform functionality designed solely for entertainment.
The visual presentation, categories and interactive mechanics available through the Service form part of its digital entertainment content. Certain Digital Entertainment Experiences may include elements of chance, randomised visual outcomes, timing, sequences, pattern matching, user selection or other interactive mechanics. However, no outcome can result in money, winnings, prizes or anything with real or potential economic value.
Category names and interface labels, including terms such as Arcade, Bingo, Cards, Crash, Dice, Lottery, Roulette, Spins and Wheel, are used solely to organise and describe digital entertainment content and interactive mechanics. Such labels do not indicate that the Service provides gambling, betting, wagering, prize-based participation or any opportunity to obtain money or anything with real or potential economic value.
Users do not place bets, make wagers or risk funds when accessing Digital Entertainment Experiences. Payments made through the Website relate solely to Access Packages that provide access to digital entertainment content and platform functionality.
P-Coins are allocated to a User's Account as part of an Access Package. They may be used only within the Closed Ecosystem to access or interact with Digital Entertainment Experiences and related platform features.
P-Coins do not represent funds held for a User and do not create a financial balance, stored-value account, ownership interest, deposit, repayment obligation or monetary claim against RAREPEEL LIMITED. They are not accepted by third parties and have no function outside the Service.
P-Coins cannot be withdrawn, redeemed, transferred between Users, gifted, sold, exchanged or converted into money, cryptocurrency, goods, services, discounts, gift cards or any other form of economic value.
P-Coins allocated within the Service may be used only within the Service and cannot be moved outside it. In all cases, P-Coins remain non-transferable, non-redeemable and without monetary or economic value.
The use or consumption of P-Coins within a Digital Entertainment Experience does not itself entitle a User to prizes, rewards, winnings, payouts, financial returns or any other benefit with real or potential economic value. This does not affect any refund or consumer right that may apply to the underlying Purchase under Section 9 or applicable law. Any visual result, score, progression indicator, animation, sequence or other outcome displayed through a Digital Entertainment Experience exists solely as part of the entertainment content.
The Service does not provide cash prizes, cryptocurrency, physical goods, gift cards, redeemable rewards, financial returns, payouts or any other benefit with real or potential economic value.
The Service does not support peer-to-peer transfers, external wallets, secondary markets, exchanges or any other mechanism through which P-Coins could be transferred outside the Closed Ecosystem or acquire real-world value.
The Service must not be used for commercial activity, financial gain, value transfer or any purpose inconsistent with its recreational nature. By using PeelPlee, you acknowledge and accept that neither participation in Digital Entertainment Experiences nor the allocation, possession or use of P-Coins can generate any monetary or economic return.
4. Eligibility to Use the Service
You may access or use the Service only if you are legally capable of entering into a binding agreement and your use of the Service is permitted under the laws applicable to you.
The Service is provided solely for personal, non-commercial entertainment. You must not use the Service, an Account, Digital Entertainment Experiences or P-Coins for any business, professional, commercial, resale, promotional, revenue-generating or value-transfer purpose.
You are responsible for ensuring that your access to and use of the Service is lawful in your country of residence and in the location from which you access the Website. RAREPEEL LIMITED does not represent that PeelPlee is available, appropriate or legally permitted in every jurisdiction.
Access to the Service may be unavailable or restricted in certain countries or territories due to legal, regulatory, sanctions, Payment Provider, security or business considerations. We may refuse registration, reject or decline a Purchase, restrict particular features or suspend access where we reasonably believe that providing the Service would be unlawful, inconsistent with applicable sanctions or other restrictions, expose RAREPEEL LIMITED or its service providers to legal, regulatory, security or operational risk, or conflict with these Terms.
We may also apply geographic restrictions to registration, Access Packages, payment methods, Digital Entertainment Experiences or other Service functionality where reasonably necessary to reflect local requirements, Payment Provider availability or operational limitations.
You must not attempt to bypass geographic, technical or eligibility restrictions through a virtual private network, proxy, false or misleading location information or any other method intended to conceal or misrepresent your actual location.
We may request information or documentation reasonably necessary to confirm your identity, age, location, eligibility or compliance with these Terms. We may restrict, suspend or terminate access where requested information is not provided within a reasonable period, cannot be verified or appears to be false, incomplete or misleading.
Any eligibility or geographic restriction imposed by us does not affect rights that cannot lawfully be excluded or limited under applicable consumer protection law.
5. Age Restrictions
The Service is intended exclusively for adults who are at least eighteen years of age.
By accessing the Service, creating an Account or selecting an Access Package, you confirm that you are at least eighteen years old and legally permitted to use the Service.
RAREPEEL LIMITED does not knowingly permit persons under the age of eighteen to register for or use PeelPlee. The minimum age requirement applies regardless of whether a particular Digital Entertainment Experience is accessible without registration.
You must not provide false information concerning your age or assist a person under eighteen in accessing an Account, making a Purchase or otherwise using restricted features of the Service.
We may request reasonable proof of age at any time, including during registration, payment processing, an Account review or an investigation into suspected misuse. Access to some or all of the Service may be restricted while age verification is pending.
Where we reasonably determine that a User is under eighteen, has provided a false date of birth or has submitted false, altered or misleading age-verification information, we may reject registration or restrict, suspend or terminate the relevant Account.
Where an Account is terminated because the User does not satisfy the minimum age requirement, any associated P-Coins may become unavailable or be cancelled in accordance with these Terms and the P-Coins Policy. Any such action remains subject to applicable law, including any mandatory consumer rights or valid refund rights that may apply in the circumstances.
6. Account Registration and Personal Use
Certain parts of the Service may be available without registration. Where a Digital Entertainment Experience is identified on the Website as available without sign-up, it may be accessed without creating an Account. All applicable age, eligibility, conduct and use requirements under these Terms continue to apply to such access. An Account may be required to access registered features, save favourite Digital Entertainment Experiences, select Access Packages, receive or use P-Coins and access other functionality identified on the Website.
When creating an Account, you must provide accurate, current and complete information. You must update your Account information where reasonably necessary to ensure that it remains correct.
Unless RAREPEEL LIMITED expressly authorises otherwise, you may create and maintain only one Account for the Service. Creating duplicate, misleading, fraudulent or unauthorised Accounts is prohibited.
An Account is personal to the registered User and is non-transferable. You must not sell, assign, rent, lend, share or otherwise permit another person to access or use your Account.
You are responsible for taking reasonable steps to maintain the confidentiality and security of your login credentials. You must not knowingly disclose your password or authentication information to another person or allow another person to use your Account.
You must notify us promptly at support@peelplee.com if you become aware of unauthorised access, suspected compromise, loss of control over your Account or any other Account security incident.
We may require you to reset your password, complete additional verification or take other reasonable security measures where we identify unusual activity, suspected unauthorised access or a potential threat to the Account, another User or the Service.
You must not use an Account to conduct commercial activity, advertise or sell products or services, transfer value, operate on behalf of another person without authorisation, create unauthorised automated access or attempt to monetise access to the Service, Digital Entertainment Experiences or P-Coins.
You must not create or operate multiple Accounts for the purpose of circumventing technical restrictions, Access Package limitations, Account controls, geographic restrictions, enforcement measures or other Service rules.
We may restrict, suspend or terminate an Account where registration information is materially inaccurate or misleading, an Account is shared or transferred, unauthorised duplicate Accounts are created, security requirements are deliberately circumvented or the Account is otherwise used in material breach of these Terms or applicable platform policies.
Any restriction, suspension or termination will be exercised subject to applicable law and will not limit any mandatory consumer rights that cannot lawfully be excluded.
7. P-Coins and Internal Digital Units
P-Coins are internal digital interaction units used exclusively within PeelPlee to access or interact with Digital Entertainment Experiences and related platform functionality.
P-Coins operate solely within the Closed Ecosystem. They have no function outside the Service and are not accepted by RAREPEEL LIMITED or any third party as payment for external goods or services.
P-Coins are not money, electronic money, cryptocurrency, stored value, a deposit, financial instrument or payment instrument. They do not constitute funds held on behalf of a User and do not create a monetary claim, repayment right or entitlement to any financial return.
P-Coins have no monetary, transferable or redeemable value. They cannot be withdrawn, redeemed, transferred between Users, gifted, sold, traded, exchanged, pledged or converted into money, cryptocurrency, goods, services, discounts, vouchers, gift cards or anything else with real or potential economic value.
P-Coins may be allocated to an Account as an internal component of an Access Package after successful payment confirmation. The payment relates to access to digital entertainment content and Service functionality and is not a deposit or purchase of money, electronic money, stored value or a financial asset.
When P-Coins are allocated to an Account, the User receives a limited, personal, revocable, non-exclusive and non-transferable contractual right to use those P-Coins within the Service in accordance with these Terms and the P-Coins Policy. No ownership right or proprietary interest in P-Coins is created.
The number of P-Coins displayed in an Account is an internal platform record. It does not represent a cash balance, stored-value balance, funds held for safekeeping, money held on behalf of the User or an amount owed by RAREPEEL LIMITED.
P-Coins allocated within the Service cannot be moved to or used outside the Service. P-Coins remain confined to the Closed Ecosystem of the Service and retain no monetary, transferable or redeemable value.
P-Coins may be used, consumed, deducted or adjusted only through functionality made available within the Service. Their use cannot result in prizes, winnings, payouts, financial rewards, redeemable benefits or any other form of economic value.
P-Coins must not be transferred between Accounts or Users. Account sales, secondary markets, external exchanges and any attempt to buy, sell, trade, transfer or otherwise monetise P-Coins or Account access are prohibited.
RAREPEEL LIMITED may correct, reverse, adjust, suspend or remove P-Coins where reasonably necessary to address a technical error, duplicate or incorrect allocation, failed or reversed payment, chargeback, unauthorised activity, fraud, misuse of the Service or a material breach of these Terms or the P-Coins Policy.
A chargeback or payment dispute will not by itself remove or limit any right a User may have under applicable law. Where a payment is reversed, refunded or successfully disputed, we may make corresponding adjustments to P-Coins or related digital access to reflect the reversal of the underlying transaction, subject to applicable consumer rights and the circumstances of the relevant payment dispute.
P-Coins associated with a suspended, closed or terminated Account may become unavailable or be cancelled in accordance with these Terms and the P-Coins Policy, subject to applicable law and any valid refund or other mandatory consumer rights.
P-Coins may also be subject to rules concerning technical correction, Account closure, cancellation and discontinuation of P-Coins functionality. Those rules will be applied in accordance with the P-Coins Policy and applicable law.
Further rules concerning the allocation, use, correction, cancellation and discontinuation of P-Coins are set out in the P-Coins Policy.
8. Payments
The Service allows Users to select Access Packages that provide access to digital entertainment content, interactive platform functionality and an allocation of P-Coins for use exclusively within PeelPlee.
All payments made through the Service are payments for access to digital entertainment services and related platform functionality. A payment is not a deposit, stake, bet, wager, investment or acquisition of money, electronic money, stored value, a financial instrument or any other financial product.
P-Coins are allocated as an internal component of the selected Access Package. They are not purchased as currency, do not represent funds held for the User and do not create a cash or stored-value balance. No payment gives a User any right to receive money, winnings, prizes, financial returns, redeemable benefits or anything else with real or potential economic value.
After successful payment confirmation, the applicable Access Package and corresponding P-Coins will be allocated to the User's Account. Digital content is considered supplied when the relevant content, functionality or P-Coins become available for access or use through the Account, subject to any mandatory rules under applicable consumer law.
The User receives a limited, personal, revocable, non-exclusive and non-transferable contractual right to access the relevant digital entertainment content and use allocated P-Coins within the Service in accordance with these Terms and the P-Coins Policy.
Payments are processed by independent Payment Providers. Full payment card details are submitted directly to and processed by the relevant Payment Provider. RAREPEEL LIMITED may receive limited transaction information made available by the Payment Provider, including payment status, amount, currency, transaction reference and masked payment details.
Payment Providers, card issuers and financial institutions may conduct authorisation, authentication, security, fraud-prevention, sanctions or other checks before approving a payment. RAREPEEL LIMITED does not control the final authorisation or decline decision made by a bank, card issuer or Payment Provider.
You must use only a payment method that you are legally authorised to use. You must provide accurate billing and payment information and must not use stolen, unauthorised, fraudulent or unlawfully obtained payment credentials.
We may reject, delay, suspend or cancel a payment or Access Package where reasonably necessary to address suspected fraud, unauthorised use, duplicate or abnormal transactions, technical errors, chargeback risk, sanctions restrictions, applicable legal requirements, Payment Provider rules or a material breach of these Terms.
Prices, available Access Packages, included P-Coins and applicable payment conditions are displayed through the Website before payment confirmation and may change from time to time. Changes will not affect an Access Package for which payment has already been successfully confirmed, except where a change is required by applicable law or necessary to correct a manifest technical or pricing error.
Applicable taxes will be included in the displayed price or identified separately during checkout where required by law. A User's bank, card issuer or Payment Provider may separately apply currency conversion charges, cross-border fees or other charges that are outside the control of RAREPEEL LIMITED.
Each Access Package is a one-time Purchase unless the Website expressly identifies another arrangement before payment and any consent required by applicable law has been obtained.
9. Refund Policy
Access Packages provide digital entertainment content and platform functionality that may be made available immediately after successful payment confirmation. P-Coins allocated as part of an Access Package are considered delivered when they become available for use within the User's Account.
Where applicable law provides a cancellation or withdrawal right, that right will continue to apply unless and until it has been validly waived or lost in accordance with the requirements of applicable law.
Where a User expressly requests or consents to the immediate supply of digital content before the expiry of an applicable cancellation period and acknowledges, where required by law, that the right to cancel may be lost once supply begins, the User may cease to have that cancellation right after the relevant digital content has been supplied.
Nothing in these Terms excludes or limits mandatory rights or remedies available where digital content or digital services are defective, incorrectly supplied, not as described or otherwise fail to comply with applicable consumer law. Depending on the circumstances and applicable law, a User may be entitled to correction, restoration of access, replacement, an appropriate price reduction, refund or another statutory remedy.
Refunds may be considered where a duplicate payment has occurred, an incorrect amount has been charged, the relevant Access Package or P-Coins have not been allocated because of a verified technical failure, a payment was not authorised by the lawful payment method holder, or a refund is otherwise required by applicable law.
Refund eligibility is assessed individually. We may consider the status of the transaction, the reason for the request, the amount of digital content already accessed or used, whether allocated P-Coins have been used or consumed, the User's transaction history, relevant technical records and information supplied by the applicable Payment Provider.
A refund will not normally be granted solely because a User changes their mind after digital content has been supplied and used where an applicable cancellation right has been validly lost or does not apply. This does not affect any mandatory consumer right or statutory remedy that cannot lawfully be excluded.
Refund and billing requests should be submitted to support@peelplee.com as soon as reasonably possible and should provide the Account email address, transaction reference, payment date, amount and a clear description of the issue.
We may request additional information reasonably necessary to identify the transaction, verify the circumstances of the request and confirm the identity or authority of the requester.
Refund requests will be reviewed within a reasonable period. Where additional investigation, information from a Payment Provider or verification is required, resolution may take longer. Any statutory or Payment Provider deadlines that apply to a particular request will remain unaffected.
Approved refunds will normally be returned through the original payment method unless another method is required by law or agreed with the relevant Payment Provider. The time required for refunded funds to appear may depend on the relevant bank, card issuer or Payment Provider.
Where a payment is refunded, reversed or successfully charged back, corresponding unused P-Coins may be removed from the relevant Account and associated digital access may be adjusted to reflect reversal of the underlying transaction.
Where P-Coins associated with a refunded or reversed payment have already been used, we may apply proportionate Account or access adjustments reasonably necessary to reconcile the reversed transaction, subject to applicable consumer law and the circumstances of the case.
Users are encouraged to contact the support team before initiating a chargeback so that the matter can be investigated directly. This does not restrict or discourage any lawful right to contact a bank, card issuer, Payment Provider, regulator, court or consumer protection body.
A chargeback or payment dispute will not, by itself, be treated as a breach of these Terms where the User is exercising a legitimate legal or contractual right. However, knowingly false disputes, fraudulent chargebacks, repeated abuse of refund procedures or attempts to retain and use digital content after intentionally reversing the corresponding payment may constitute a breach of these Terms and may result in proportionate payment restrictions, Account suspension or termination.
10. Personal and Recreational Use of the Service
The Service is provided exclusively for personal digital entertainment and is not intended to generate income, provide financial returns, facilitate value transfer or enable Users to acquire anything with real or potential economic value.
Use of the Service and selection of Access Packages are voluntary. Users remain responsible for deciding how often they access PeelPlee and whether they select additional Access Packages.
The Service does not provide prizes, winnings or financial incentives for frequent participation, repeated use or repeated Purchases. P-Coins are used solely to access or interact with digital entertainment content and do not acquire, increase or retain monetary value through continued use.
You may stop using the Service or refrain from selecting additional Access Packages at any time. You may also request closure of your Account by contacting support@peelplee.com, subject to any reasonable verification required to protect the Account.
Users are encouraged to use the Service in a balanced manner consistent with its recreational purpose and may stop using the Service or take a break at any time.
Only persons aged eighteen or over may use the Service. Users must not allow a minor to access their Account, use P-Coins, select Access Packages or make payments through the Service.
You must not use P-Coins, Access Packages or any Service functionality as a substitute for money, as a means of transferring value or for any commercial, speculative or financial purpose.
We may review unusual, excessive, technically abnormal or otherwise anomalous Account or payment activity where reasonably necessary to protect the User, the Service, RAREPEEL LIMITED, other Users or a Payment Provider.
Where reasonably justified by the circumstances, such a review may result in temporary payment restrictions, additional verification, suspension of particular functionality or other proportionate protective measures. Any such measure will be applied consistently with these Terms, applicable law and any mandatory rights available to the User.
11. Prohibited Conduct
You must use the Service lawfully, responsibly and only for its intended personal entertainment purpose.
You must not attempt to withdraw, redeem, sell, transfer, exchange, monetise or convert P-Coins into money, cryptocurrency, goods, services, discounts, vouchers, gift cards or anything else with real or potential economic value.
You must not transfer, gift, rent, sell, trade or otherwise provide an Account or P-Coins to another person. Account marketplaces, secondary markets, peer-to-peer transfers and any unauthorised mechanism for exchanging Accounts or P-Coins are prohibited.
You must not create or operate multiple Accounts without our express permission, use another person's Account, share login credentials or create an Account using false, misleading or impersonated information.
You must not permit a person under eighteen to access the Service, use your Account, use P-Coins or make a payment through your Account.
You must not use a payment method without the lawful holder's permission, submit false or misleading payment information, make fraudulent payments, abuse refund procedures or knowingly initiate an unfounded or fraudulent chargeback.
You must not use bots, scripts, automated tools, macros, emulators or other unauthorised technology to access, interact with, manipulate or obtain an unfair technical advantage within the Service.
You must not exploit, manipulate or conceal technical errors, vulnerabilities, unintended functionality, duplicate allocations, incorrect P-Coins balances or other defects. Suspected errors must be reported promptly to support@peelplee.com.
You must not interfere with the operation, security or integrity of the Website, Accounts, Digital Entertainment Experiences, Payment Provider integrations or any related technical systems.
You must not attempt to gain unauthorised access to another Account, administrative functionality, source code, databases, servers, payment systems or restricted areas of the Service.
You must not bypass geographic restrictions, age controls, security measures, verification requirements, payment restrictions or other technical safeguards through a virtual private network, proxy, false identity, false location information or similar means intended to conceal or misrepresent your actual circumstances.
You must not reverse engineer, decompile, scrape, copy, reproduce, modify, distribute or commercially exploit the Service or any part of it except where expressly permitted by applicable law or authorised in writing by RAREPEEL LIMITED.
You must not introduce malware, malicious code, harmful files or any technology intended to damage, disrupt, monitor, intercept or obtain information from the Service, another User or any related technical system.
You must not use the Service for commercial, promotional, resale, financial or revenue-generating purposes. You must not advertise, market or otherwise misrepresent PeelPlee as a platform through which money, prizes, financial rewards, redeemable value or any other real-world economic benefit can be obtained.
You must not use the Service in connection with fraud, money laundering, sanctions evasion, unlawful payments, infringement of third-party rights or any other illegal or unauthorised activity.
We may investigate suspected prohibited conduct and may temporarily restrict an Account, payment functionality, P-Coins functionality or other relevant parts of the Service while an investigation is ongoing.
Where a violation is established, we may issue a warning, correct or remove P-Coins, reverse unauthorised activity, restrict payments, suspend particular functionality or terminate the relevant Account. Any action taken will be proportionate to the nature and seriousness of the conduct and will remain subject to applicable law and any valid consumer or refund rights.
12. Suspension and Termination of Accounts
RAREPEEL LIMITED may restrict, suspend or terminate an Account, access to particular Service features, P-Coins functionality or the User's ability to make payments where we reasonably believe that the User has breached these Terms, misused the Service, engaged in prohibited conduct or created a material risk to the security, integrity or lawful operation of PeelPlee.
We may also take such action where reasonably necessary to comply with applicable law, sanctions restrictions, court or regulatory requirements, Payment Provider rules, fraud-prevention controls or legitimate internal security, risk and compliance procedures.
Depending on the nature of the issue, we may temporarily restrict an Account while conducting an investigation, requesting further information or reviewing relevant technical, payment, eligibility or Account records.
Where reasonably appropriate, we may notify the User of the reason for a restriction, suspension or termination and may provide an opportunity to respond, provide further information or correct the issue. We are not required to provide advance notice where doing so would compromise security, fraud prevention, an investigation, legal compliance or the rights of another person.
A User may request closure of their Account at any time by contacting support@peelplee.com. We may require reasonable verification before processing a closure request.
If RAREPEEL LIMITED permanently discontinues the Service or terminates an Account for reasons not resulting from the User's breach, fraud, misuse or ineligibility, we will provide any refund, price adjustment or other remedy required by applicable law in respect of paid digital content or Service access that has not been supplied or is no longer available.
When an Account is closed, suspended or terminated, the User may lose access to the Service, saved preferences, Account history, Digital Entertainment Experiences and any unused P-Coins associated with that Account.
Unused P-Coins may be cancelled where an Account is terminated because of a material breach of these Terms, fraud, misuse, unauthorised activity, technical manipulation or failure to satisfy applicable eligibility requirements. Any cancellation remains subject to applicable law and any valid refund or mandatory consumer rights.
Where an Account is closed at the User's request, remaining P-Coins will not be converted into money, transferred to another person or Account, redeemed for goods or services or refunded merely because the Account is being closed. This does not affect any refund or statutory remedy that may apply to a defective, incorrectly supplied, unavailable or otherwise non-compliant Access Package.
P-Coins linked to a refunded, reversed or successfully disputed payment may be adjusted or removed in accordance with these Terms and the P-Coins Policy.
Suspension or termination does not release the User from obligations arising before the effective date of that action, including valid payment obligations, liability for misuse or responsibility for fraudulent or unauthorised activity.
Provisions relating to intellectual property, prohibited conduct, liability, governing law, dispute resolution and any other terms that by their nature are intended to survive termination will remain effective after the Account is closed.
RAREPEEL LIMITED will not be responsible for inconvenience resulting solely from a lawful and proportionate restriction, suspension or termination carried out in accordance with these Terms, except to the extent that liability cannot lawfully be excluded or limited.
Nothing in this section excludes or limits any right, remedy or liability that cannot lawfully be excluded or limited under applicable law.
13. Intellectual Property Rights
All rights, title and interest in and to the Service are owned by or licensed to RAREPEEL LIMITED.
This includes peelplee.com, the underlying software, source code, object code, databases, interfaces, Digital Entertainment Experiences, visual environments, illustrations, designs, graphics, animations, audio, text, logos, trademarks, domain names and other content made available through the Website.
The Service and its content are protected by applicable copyright, trademark, database, design and other intellectual property laws.
Subject to your compliance with these Terms, RAREPEEL LIMITED grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the Service solely for personal, non-commercial entertainment purposes.
This permission does not transfer ownership of any part of the Service or create any proprietary right in Digital Entertainment Experiences, Account content, P-Coins or other materials made available through PeelPlee.
You must not copy, reproduce, modify, adapt, translate, distribute, publish, publicly display, transmit, sell, license, commercially exploit or create derivative works from any part of the Service without our prior written permission, except where such activity is expressly permitted by applicable law.
You must not reverse engineer, decompile, disassemble or attempt to derive the source code, underlying structure, algorithms or technical operation of the Service, except to the limited extent expressly permitted by mandatory law.
You must not remove, alter or conceal any copyright, trademark, attribution, ownership or other proprietary notice displayed through the Service.
The PeelPlee name, logo, domain name and related branding may not be used in connection with another product or service, or in any manner likely to cause confusion, imply endorsement or misrepresent an association with RAREPEEL LIMITED, without our prior written authorisation.
Any third-party content, software, trademarks or other intellectual property made available through the Service remains the property of its respective owner and may be subject to separate licence terms.
Where you submit feedback, suggestions or ideas concerning the Service, you grant RAREPEEL LIMITED a worldwide, non-exclusive, royalty-free and transferable right to use that feedback for the development, improvement, maintenance and operation of PeelPlee and related services, provided that this does not transfer ownership of your personal data or any other material protected from such use by applicable law.
14. Availability of the Service and Disclaimers
The Service is provided as a digital entertainment service and is subject to technical, operational, security, legal and Payment Provider requirements.
RAREPEEL LIMITED aims to maintain reasonable availability of PeelPlee but does not guarantee that the Website, an Account, P-Coins or any particular Digital Entertainment Experience will be available continuously, without interruption or free from defects.
Access to the Service may be temporarily interrupted, limited or unavailable because of maintenance, updates, security reviews, technical failures, internet or hosting issues, third-party service failures, Payment Provider outages or circumstances beyond our reasonable control.
We may modify, replace, remove or suspend particular Digital Entertainment Experiences, visual environments, categories, features, Access Packages or technical functionality where reasonably necessary for operational, technical, security, legal or business reasons. The availability of a particular feature at one time does not guarantee its continued availability.
We do not guarantee that the Service will operate on every device, browser, operating system or network connection. Users are responsible for maintaining compatible equipment, software and internet access necessary to use the Website.
Digital Entertainment Experiences may include randomised, timing-based, sequence-based, pattern-based or other interactive outcomes. We do not guarantee any specific result, score, progression indicator, visual outcome, sequence or level of enjoyment.
Scores, progress indicators, saved preferences, Account records and P-Coins are internal digital elements of the Service. They do not represent money, property, stored value, a financial balance or any entitlement to receive money, goods, services or another economic benefit.
P-Coins remain internal digital interaction units regardless of how they are displayed within an Account or Digital Entertainment Experience. Their display, use or consumption does not create any cash value, redemption right, ownership interest or monetary claim against RAREPEEL LIMITED.
The Service does not provide financial, investment, legal, tax, payment or other professional advisory services. Nothing made available through PeelPlee should be relied upon as such advice.
To the extent permitted by applicable law, the Service is provided on an "as available" basis. We exclude warranties and representations that are not expressly stated in these Terms, including implied warranties relating to uninterrupted availability, compatibility or fitness for a particular purpose, except where such warranties cannot lawfully be excluded.
Nothing in this section affects any mandatory consumer right, statutory warranty, remedy or obligation that cannot lawfully be excluded or restricted.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct or any other liability that cannot lawfully be excluded or limited.
RAREPEEL LIMITED is responsible for loss or damage that is a reasonably foreseeable result of our breach of these Terms or our failure to exercise reasonable care and skill. We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed, except where liability cannot lawfully be excluded or limited.
Where you use the Service as a consumer, RAREPEEL LIMITED is not responsible for business losses, including loss of profit, revenue, business opportunity, goodwill or anticipated savings, arising from use of the Service for any business, professional or commercial purpose contrary to these Terms.
We are not responsible for loss resulting from unauthorised Account access where the User failed to take reasonable steps to protect login credentials, knowingly shared an Account or failed to notify us within a reasonable period after becoming aware of a security incident.
We will not be liable for a payment refusal, delay, authentication failure, reversal or other payment-related decision made by a bank, card issuer or Payment Provider, except to the extent that the relevant loss was directly caused by a breach of duty by RAREPEEL LIMITED.
We are not responsible for losses arising from use of the Service in breach of these Terms, unlawful activity, the use of unauthorised payment credentials, deliberate circumvention of geographic, security or eligibility restrictions or any attempt to sell, transfer, exchange or monetise P-Coins or Accounts.
RAREPEEL LIMITED remains responsible for loss or damage that is a reasonably foreseeable result of its breach of these Terms or failure to exercise reasonable care and skill where such responsibility arises under applicable law.
RAREPEEL LIMITED is not responsible for loss or damage that was not reasonably foreseeable when the contract was formed. Where a User acts as a consumer, we are not responsible for business losses arising from use of the Service for commercial or professional purposes contrary to these Terms.
Any limitation relating to P-Coins reflects their nature as internal non-monetary digital interaction units and does not prevent a User from exercising any mandatory statutory right relating to a Purchase, defective digital content, an incorrectly supplied Access Package or another matter protected by applicable consumer law.
The limitations in this section apply only to the extent permitted by applicable law and do not affect any statutory consumer right or liability that cannot lawfully be limited or excluded.
16. Changes to the Service and These Terms
RAREPEEL LIMITED may modify, update, suspend or discontinue all or part of PeelPlee or related Service functionality where reasonably necessary for operational, technical, security, legal, regulatory, Payment Provider or business reasons, or to improve the Service without materially reducing functionality already supplied under an existing Access Package.
Changes may include updates to Digital Entertainment Experiences, visual environments, categories, Account functionality, Access Packages, P-Coins functionality, supported payment methods, geographic availability, security requirements or technical compatibility.
Where a material change adversely affects an existing paid Access Package, we will provide reasonable notice where required and will make available any refund, price adjustment or other remedy required by applicable law in respect of digital content or functionality that has not been supplied or can no longer be provided as agreed.
RAREPEEL LIMITED may also revise these Terms to reflect changes to PeelPlee, applicable law, Payment Provider requirements, security standards, consumer protection requirements or internal operating procedures.
Updated Terms will be published on the Website and will identify the date on which the revised version becomes effective.
Where a change is material and affects registered Users, we may provide additional notice through the Website, Account interface, email or another appropriate communication method.
Changes will not normally apply retroactively to completed transactions. This does not prevent us from making adjustments where required by law or reasonably necessary to correct fraud, unauthorised activity, technical error, duplicate allocation or another unlawful or erroneous transaction.
Continued use of the Service after revised Terms become effective constitutes acceptance of the updated Terms, except where applicable law requires explicit consent or another form of acceptance.
If you do not agree with revised Terms, you must stop using the Service. You may request closure of your Account by contacting support@peelplee.com.
Changes affecting unused P-Coins, existing Access Packages, Account closure, cancellation or discontinuation of P-Coins functionality will be implemented in accordance with these Terms, the P-Coins Policy and applicable law.
Where RAREPEEL LIMITED decides to discontinue P-Coins functionality or materially change the manner in which P-Coins may be used, reasonable notice will be provided where appropriate. Any unused P-Coins will be treated in accordance with the P-Coins Policy and applicable law. Discontinuation of P-Coins functionality will not cause P-Coins to become redeemable for money or any other form of economic value, but any mandatory consumer rights relating to paid digital content or an affected Access Package will continue to apply.
17. Governing Law and Jurisdiction
These Terms, their subject matter and formation, and any contractual or non-contractual dispute or claim arising out of or in connection with them or the use of the Service shall be governed by and interpreted in accordance with the laws of England and Wales.
If you are a consumer residing outside England and Wales, this choice of law does not deprive you of any mandatory consumer protections available under the laws of the country in which you habitually reside, where those protections cannot lawfully be excluded or restricted by agreement.
Subject to any mandatory consumer jurisdiction rights, the courts of England and Wales shall have jurisdiction to resolve disputes or claims arising out of or in connection with these Terms or the Service, including disputes concerning Accounts, Access Packages, payments, refunds, P-Coins, restrictions, suspension or termination.
A consumer may also be entitled to bring proceedings before the courts of the country or territory in which they habitually reside where applicable law permits. Nothing in these Terms requires a consumer to waive any statutory right to bring a claim before a competent local court.
Nothing in this section limits any mandatory right, remedy or protection available under applicable consumer protection law.
18. Contact Information
Questions concerning these Terms, an Account, P-Coins, Access Packages, payments, refunds, legal matters, compliance inquiries, complaints or the operation of the Service may be submitted to RAREPEEL LIMITED using the contact details below.
RAREPEEL LIMITED
Registered office: International House, 14 King Street, Leeds, England, LS1 2HL
Company number: 16895462
Website: peelplee.com
Email: support@peelplee.com
Users should contact the email address associated with the Website and provide sufficient information to allow the request to be identified and reviewed. Where an inquiry concerns a payment, Access Package or P-Coins allocation, the User should provide the Account email address, relevant transaction reference and a clear description of the issue.
Users should not provide passwords, PINs, CVV codes, full payment card numbers or other authentication credentials when contacting RAREPEEL LIMITED.
RAREPEEL LIMITED will use reasonable efforts to review and respond to inquiries within an appropriate timeframe. Response times may vary depending on the nature and complexity of the request, any verification reasonably required and the involvement of a Payment Provider or another third party.